Refund and Returns Policy – YourDigital.Pro
Effective Date: [12/01/2025]
At YourDigital.Pro, we strive to ensure that you are completely satisfied with your digital purchases. However, due to the nature of digital products (eBooks, software, courses, etc.), we generally do not offer refunds or returns. Please read the following policy carefully to understand your rights and obligations when purchasing from us.
1. Digital Products
Since our products are delivered electronically (such as eBooks, software, and digital content), we are unable to provide refunds once a product has been downloaded or accessed. All sales are final.
2. Exceptions
We understand that there may be exceptional circumstances where a refund or return may be necessary. In such cases, we may consider a refund request under the following conditions:
- Product Issue: If you encounter a technical issue preventing you from accessing or using the product, please contact our support team at [[email protected]] so we can resolve the issue promptly. We may provide a replacement or issue a refund if we are unable to rectify the problem.
- Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us within 7 days of the purchase to request a refund for the duplicate order.
3. Requesting a Refund
To request a refund or assistance with a digital product, please follow these steps:
- Contact our customer support team at [[email protected]] within 7 days of your purchase.
- Provide details about the issue or reason for the request (e.g., technical problems, duplicate purchase).
- Our team will review your request and respond with the next steps.
4. Refund Processing
If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that processing times may vary depending on your payment provider.
5. No Refunds for Non-Defective Products
Refunds will not be granted for non-defective products, and we do not offer refunds for any change of mind, incorrect purchase, or if you no longer need or want the product.
6. Changes to This Policy
We may update or modify our Refund and Returns Policy from time to time. Any changes will be posted on this page, with the updated effective date. We encourage you to review this policy periodically to stay informed about any changes.
7. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a purchase, please contact us:
YourDigital.Pro
Email: [[email protected]]
Website: [www.yourdigital.pro]